Introduction
R3 Technology is a tech company which provides
services for remote recovery and repair of computer servers to companies with
wholesale and retail websites. It has been an outstanding service provider with
advantageous in cost, remote-access, troubleshooting and repair. The company
has been operating on the vision of Josh that the employees do not have to have
prior knowledge since the company provides on the job training. Due to lack of
proper recruitment and selection process, the company is losing its potential
customers and facing a high rate of employees turnover. The company growth is
up but it is yet to improve its management and human resource processes. The
company is in greater need to improve and develop the system of recruitment and
selection process. It has to look for candidates from other sources rather than
the recommendation from friends and families. It has to hire skilled manpower
and retain its valuable employees.
Discussion
1. What changes does R3 Technology need to make
in its recruiting process?
R3 Technology has a higher rate of turnover in
its salesperson and its customer are not able to talk to the same salesperson
for the second time. It has not been following a proper way and technique in recruiting
its salespeople. It has stacked to the traditional way to recruit from
word-of-mouth, friends and family recommendation, fresh graduates from the
university, and very personal interviews. There was no provision for formal
training to the recruited salespeople. The traditional way was though useful
when the company was smaller, it now has to come up with a scientific way of
recruiting its employees.
R3 Technology should improve its recruiting and
selection process. It has to follow the recruitment steps
·
Conducting a job analysis
·
Preparing a job description
·
Identifying sales job qualification
·
Attracting pool of applicants
·
Selecting best recruits
The company has been lacking to recruit the best candidates
and make them perform well. The tendency of high turnover is because the
employee is not satisfied with the job assigned to them since there is no
proper roles and job described to them. They should hire the best fit for the
job and also they have to look for the candidates from other sources like competitors,
non-competing company, and advertise on the internet, employment agencies and
professional recruiters. The company should try to retain its valuable employee
providing different compensation option. They should separate their mode of
on-the-job training concept only to develop skilled employees, they should not
immediately use them to work directly with the customers till they prove to
perform.
2. What changes does the company need to make in its
selection process?
Currently, the company is not implementing any of the proper
ways of selecting candidates. They have been randomly selecting employees in an
informal way. They have been recruiting in a hurry to fulfill the vacant
position. Interviews have been very
personal and social since the candidates come from the recommendation of
friends and family.
The selection process helps to choose candidates that best
fit with the organization. The company should follow the recruiting process
like
·
Initial Screening
·
Reference checking
·
In-depth interviews
·
Employment testing
·
Follow-up interviewing
·
Making the selection
Following the recruiting process helps the organization to
eliminate the unqualified candidates through screening like conducting in
person or over the telephone. The company needs to assign a selection committee
including department head like a sales manager. During hiring, the committee
should avoid common errors like the halo effect (getting inspired by candidates
one factor), and the cloning effect (hiring a candidate on the basis of own
imagination but not matching the job skills required). They should take time to
select candidates and cross-check the references provided by the candidates.
The interview should be in-depth using various forms of interviews like
structured, unstructured, and semi-structured interviews which helps to
determine if the person is the right choice for the job. Tests like
intelligence, knowledge, sale aptitude, vocational interest, attitude and
lifestyle, and personality will help to determine the knowledge and intentions
towards getting a job can be carried out. Though the testing process is costly
later on it will help in the profitability of the company.
3. How can the initial orientation and training process be
modified to be more efficient and effective?
There has been no formal orientation and training process in
the R3 Technology, Josh talking the company establishment, and
assigning senior members to the new recruit for on-the-job-training. The
initial orientation process could include introducing the new employee to the
working environment, make them clear about the duties and the responsibilities,
and the company's policies and procedures should be introduced. The job
orientation helps new employees to know the ability of the organization, help
in increasing overall performance and productivity, and establish a good
relationship between employees.
The current practice of assigning senior members as a mentor
to the new employees is the best method to train but there should be proper
training materials designed. The training material should include contents that
are related to the training objectives, learning by doing, feedback session
during training, and creating small chunks of training materials in a logical
manner. The trainer should storytelling session on a daily basis so that the
trainee can have a better understanding of yesterdays performance and what
he/she is going to learn today. Working together with experienced members on a daily
basis and getting the exact knowledge from the well-developed training materials
and tools will help to convert the new employee best fit for the job.
Conclusion
R3 Technology has forgotten that it has performed
well as a small company but with increasing growth, it has to improve its
standardization. It has been losing its customers and employees due to poor
management technics. Its traditional thinking of recruiting has been costly for
the company since it is unable to recruit qualified employees. The turnover of
employees has contributed to the loss of the customers since the customer is
not able to talk to the single salespeople for the second time. It has to focus
on improving the training provided to new employees to perform efficiently and
effectively.
References
Unknown. (2017, February 16). 5 Smart Ways To Optimize Your
Recruitment And Selection Process. Retrieved May 14, 2019, from
Half Robert. (2017, April 25). How to Improve Your Selection
Process for Hiring. Retrieved May 14, 2019, from
Martin. (2016, November 27). 10 Tips for an Effective New
Employee Job Orientation. Retrieved May 14, 2019, from
Dalto Jeffrey. (2014, March 19). How to Create Effective
Training Program: 8 Steps to Success. Retrieved May 14, 2019, from
